South Africa
Consumer Protection Act compliance, made simple
ComplianceDesk gives you 17 pre-built Consumer Protection Act controls, an evidence vault, audit-ready reports, and reminders before anything falls overdue — so proving Consumer Protection Act compliance stops being a spreadsheet exercise.
Every Consumer Protection Act control, organised for you
The real control library ComplianceDesk seeds the moment you activate Consumer Protection Act — 17 controls across 6 categories.
Fair Marketing & Advertising
- CPA-1.1 Marketing and advertising free of false or misleading claims
- CPA-1.2 Trade descriptions and sales records comply with section 24
- CPA-1.3 Promotional competitions conducted lawfully
Right to Fair Value, Safety & Quality
- CPA-2.1 Implied warranty of quality honoured
- CPA-2.2 Product safety monitoring and recall process in place
- CPA-2.3 Quality and durability information disclosed
Fair & Responsible Marketing
- CPA-3.1 Bait marketing and overselling prohibited
- CPA-3.2 Negative option marketing and pre-ticked consents avoided
- CPA-3.3 Direct marketing opt-out (do-not-contact) honoured
Fair Contract Terms
- CPA-4.1 Consumer agreements in plain and understandable language
- CPA-4.2 Unfair, unreasonable or unjust contract terms avoided
- CPA-4.3 Cooling-off rights for direct marketing transactions honoured
Equality in the Consumer Market
- CPA-5.1 No unfair discrimination in access to goods and services
- CPA-5.2 Equal pricing and terms applied to similarly placed consumers
Supplier Accountability
- CPA-6.1 Defective, unsafe or hazardous goods remedied
- CPA-6.2 Consumer complaints and redress process maintained
- CPA-6.3 Liability for harm caused by goods addressed (product liability)
Frequently asked questions
How many controls does ComplianceDesk track for Consumer Protection Act?
17, organised into 6 categories, ready to assign to an owner as soon as you activate the framework.
Can I track Consumer Protection Act alongside other frameworks?
Yes — most teams activate several frameworks at once. Controls that overlap across frameworks can share the same evidence, so you don't collect the same document twice.
How long does it take to set up Consumer Protection Act in ComplianceDesk?
Activating Consumer Protection Act instantly seeds its full control library. Most teams assign owners and get their first controls moving within a day.
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